Global Operations Director

About the role

In this role, you lead and manage Cimatron's global customer-facing operations, including technical support, training, and professional services. You combine regional leadership in Germany with global practice development, ensuring service delivery is consistent, scalable, and closely connected to customer success, maintenance renewals, and long-term growth. Working across functions, with a clear link to Product and R&D, you turn customer feedback, support trends, and service insights into product improvements and development priorities. You report directly to the President of Cimatron. Job responsibilities Lead the operations organization in Germany while establishing globally consistent practices, standards, and workflows across all regions Ensure delivery meets defined service levels, quality standards, and budget expectations Monitor performance and establish clear service-level commitments across regions Strengthen customer success and adoption while helping drive aftermarket sales and protecting maintenance renewal rates through high-quality service delivery Build and develop high-performing global teams across support and training Ensure customers gain maximum value from the CAD/CAM platform Location and flexibility This position is based in Ettlingen, Germany, with a partly remote set-up and global travel required. Your profile You bring a solid foundation in global operations, technical support, or customer success management functions within complex software or engineering environments. You're comfortable navigating global organizations, building scalable practices, and turning customer-facing operations into measurable business results. You also bring: Academic background in engineering, computer science, business administration, or a related field Several years of experience in global operations, technical support, or customer success Proven leadership experience across multiple geographies Experience working with customer-facing teams in distributed environments Exposure to tools and systems such as CRM, service management platforms, LMS, or CAD/CAM ecosystems Fluency in German and business professional level in English; additional languages are a plus. You combine strategic thinking with a hands-on approach and know how to translate plans into results. Strong collaboration skills and resilience help you lead across cultures and functions, while your focus on continuous improvement ensures operations evolve with business and customer needs. Our culture At Cimatron, we believe in fostering an inclusive, equal, and open-minded culture. We value diversity and strive to create a supportive environment where every team member can thrive. We offer competitive benefits and numerous career development opportunities. Are you intrigued? Visit our website or LinkedIn to get to know us further. Contact information For further information about this position, please contact Taline Forsberg, hiring manager, taline.forsberg@cimatron.com We've already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contact in that matter. Recruitment Specialist: Lisbeth Häggström How to apply Send your application no later than June 14, 2026. Click apply and include your resume and cover letter in English. Please note that we don't accept applications by e-mail. Job ID: R0092245. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com . Cimatron, part of Sandvik Group, was founded in 1982 and has since developed the computer-aided design and manufacturing (CAD/CAM) software needed by manufacturers across industries to reach their full potential. Serving all manufacturing sectors, Ci