Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat.
Qualify leads based on customer fit, business needs, and buying signals.
Guide prospects through the early stages of their journey, delivering a positive first impression of Constant Contact.
Coordinate and schedule meetings with Account Executives (AEs) to move qualified leads further down the funnel.
Maintain a high speed-to-lead response time and actively monitor lead queues and routing.
Outbound Prospecting & Expansion
Make at least 75 outbound calls per day (while maintaining an omni-channel approach) to target accounts, re-engagement lists, and dormant customers.
Activate net-new and existing clients by clearly communicating the value of Constant Contact's platform.
Overcome objections and build trust with prospects through consultative outreach.
Identify and qualify upsell and cross-sell opportunities within the existing customer base.
Reignite underutilized or inactive accounts with relevant messaging and value-driven engagement.
Sales Operations & Continuous Improvement
Log all activity and maintain accurate, up-to-date prospect data in Salesforce CRM.
Use sales engagement tools (e.g., Salesloft, Outreach) for efficient outreach and follow-up.
Work with SDR leadership to refine lead scoring models, routing rules, and playbooks.
Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality.
Participate in weekly reviews to assess performance metrics, discuss challenges, and iterate on strategies.
Requirements
1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.
Proven ability to generate and qualify leads through cold outreach.
Entrepreneurial mindset-you're excited to build new playbooks and go after untapped opportunities.
Looking to kickstart a career in sales.
Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams.
Organized, self-motivated, and goal-oriented with a track record of hitting activity or meeting targets.
Experience with Salesforce and engagement platforms like Salesloft, Outreach, or Groove is a plus.
Bonus: Familiarity with small business challenges and the digital marketing landscape.
This is a hybrid (40 hr a week) role, requiring a minimum of 3 days per week in our Waltham, MA or Fort Collins, CO office.
Pay Transparency - All Full Time Employees
$22.12 - $23.56 USD
Why You'll Love Us:
We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the ex
Benefits
Health insurancePerformance bonus
Additional Information
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
Your Role: As a Sales Development Representative (SDR), you'll be the first point of contact in our sales cycle, responsible for inbound follow up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team. You'll prospect into multi-domain and franchise organizations, engaging decision-makers and influencers across a variety of industries and geographies.
This role is ideal for a self-starter, looking for a career in sales, who thrives on cold outreach, exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction.
This is a hybrid position 3 days a week in either our Waltham, MA or Fort Collins, CO offices
Constantcontact · Waltham, MA