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Customer Support Center Representative

External
finning logoFinning · Calgary, Canada
Part-timeOn-site1w ago
RoutingSalesforce
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Requirements

  • Strong communicator with a professional and confident phone presence
  • Customer-focused with a solution-oriented mindset
  • Able to multitask and stay organized in a fast-paced, high-volume environment
  • Strong attention to detail and problem-solving skills
  • Self-motivated and able to work independently while contributing to a team
  • Reliable, focused, and adaptable to changing schedules
  • Comfortable supporting a diverse customer base, including rural and agricultural customers
  • Technical Skills
  • Proficiency in Microsoft Office
  • Experience with Salesforce, Genesys, or similar systems is an asset
  • Ability to quickly learn new tools and systems
  • High School Diploma (Grade 12) or equivalent
  • Minimum 1 year in a call centre or customer service environment
  • Experience working in a high-volume or 24/7 setting is preferred
  • Why Join Finning?
  • Be part of an industry leader that supports essential industries like construction, mining, and agriculture
  • Gain valuable experience in a fast-paced, operations-focused environment
  • Join a supportive, team-oriented culture where your contribution matters
  • Build strong customer service, communication, and problem-solving skills
  • Enjoy stable, full-time hours (or flexible part-time options) in a critical role
  • Make an impact as the first voice customers rely on-24/7
  • Ready to start your career with Finning? Apply today and be part of a team that keeps our customers-and industries-moving.

Benefits

Full-Time: $24.00/hour (37.5 hours per week)Top Responsibilities (What You'll Do)Answer and manage incoming calls using Genesys, assessing needs and routing accuratelyProvide professional, first-point-of-contact support to customers and internal teamsCreate and document service cases in Salesforce for follow-up and resolutionTriage customer chats and connect inquiries to the correct teamsMonitor shared inboxes and respond to after-hours service requestsDocument and relay urgent messages, call-outs, and operational updatesSupport branch operations, including reception coverage when neededGenerate and distribute sales leads and customer inquiries to appropriate teamsMaintain accurate customer information and internal systems (PCC/CCAT, directories, etc.)Perform overnight and administrative tasks, including reporting and system updatesFlexible schedule

Additional Information

Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: The Customer Support Centre Representative (CSCR) is the first point of contact for both internal and external customers, delivering efficient call direction services and supporting branch operations. This role requires strong communication, multitasking, and problem-solving skills to ensure a seamless customer experience in a high-volume, 24/7 environment. Job Description: Shift, Hours & Compensation (Important) 24/7 operation - this centre never closes This is a full time position for 6 months- could extend This is not a Monday-Friday role Rotating 5x2 schedule (days off vary and are not guaranteed on weekends) Shifts rotate approximately every 2 weeks Typical shifts: 1:00 PM - 9:00 PM 9:00 PM - 5:00 AM Includes evenings, overnights, weekends, and holidays

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