IT Support Technician II

Benefits

Additional Information

Expected Hourly Pay Rate: $33.00 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing! General Summary: With minimal supervision, the IT Support Technician II provides advanced Service Desk and hands-on technical support to CCRC across more than 40 geographically dispersed operating locations throughout Los Angeles and San Bernardino counties and into Northern California. Primary service desk operations originate from the centralized Chatsworth, CA location. This role delivers high-quality technical support, independently resolves moderately complex technical issues, and supports enterprise systems and end-user technology. In addition to core service desk responsibilities, the IT Support Technician II participates in junior-level IT project work focused on delivering improved technology solutions to CCRC staff and contributes to the agency's AI initiative - including onboarding, workflow development, and infrastructure build-out of secured LLM environments. The IT Support Technician II operates within an ITIL-based Service Management Framework to ensure timely, consistent, and customer-focused service delivery aligned with agency standards. Please review the full job flyer here . Essential Duties And Responsibilities Within a team structure, this position will perform the following responsibilities: Service Desk Operations and Technical Support (25%) Systems and Infrastructure Support (25%) Technical Deployment and Field Support (15%) IT Project Support - Junior Project Management (15%) Application Support and Monitoring (10%) AI Initiative and Emerging Technology Support (10%) Job Specifications Minimum Required Education : Associates degree, or High School Diploma / GED and equivalent years of education/training, in Computer Science or related field. Experience : Minimum of 4 years of progressive IT support experience, including at least 1 year of IT Service Desk support (phone and hands‑on) in a Windows‑based environment supporting more than 1,400 users across a geographically dispersed organization. Technical Requirements : Demonstrated working knowledge of Microsoft Office 365 (or newer) application suite. Basic understanding of computer and network operations, including local area network concepts and TCP/IP protocol. Hands-on experience with PC and VDI hardware troubleshooting. Familiarity with or demonstrated interest in AI tools, automation platforms, or workflow development (e.g., n8n, OpenWebUI, or similar) is a plus. Basic exposure to Linux/Ubuntu operating systems is a plus. Physical Requirements : Regularly lift, move, and install computer equipment up to 40lbs, typically 1-2 hours per day. (Please refer to the Physical Activity Chart below for additional details.) Travel : This position requires up to 20% travel. This position is expected to occasionally travel to CCRC's offices throughout Los Angeles and San Bernardino County. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and DMV clearance required. Work Schedule : This position is onsite, Full time, typically M-F, regular business hours Work Environment: Office work environment; ambient temperature, noise level, indoors Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting : For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90). Health Clearance : For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93) MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is