Additional Information
Anticipated End Date:
2026-06-20
Position Title:
Patient Enrollment Specialist - Transitions of Care
Job Description:
Shift: This role works four (4) 10-hour shifts per week on a rotating schedule , 8:00am - 7:00pm CST . Every other weekend (Saturday and Sunday) is required
Training schedule: Monday - Friday; 8:00am - 5:00pm CST for the first 2 weeks
Location: Virtual, Alternate locations may be considered if candidates reside within a commuting distance from an office
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services.
The Patient Enrollment Specialist - Transitions of Care is responsible for new and existing patients.
How you will make an impact:
Reviewing and prioritizing patient census.
Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
Providing support by addressing inquiries and scheduling the initial and annual appointments .
Enters documentation into the designated systems.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.
Minimum requirements:
Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.
Preferred skills, capabilities, and experiences:
Bilingual in English and any of the following languages preferred, Spanish, Russian, Chinese, Vietnamese, Arabic, and Korean
Job Level:
Non-Management Exempt
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health (anthem) · Nashville, 926 Main St, TN