Build extraordinary client experiences through hospitality excellence
Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
Enhance the boutique environment
Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
Participate in daily set up and break down of boutique for opening/closing as needed.
Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
Assist with special projects as needed.
Maison / industry knowledge and compliance
Understand and comply with security and operational procedures.
Remain current on all industry news, local/global competition, and connection to community.
Strive for operational excellence related to the boutique environment and upholding standard.
Teamwork
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.
Requirements
Previous experience especially in luxury retail, service or hospitality industry is a plus.
Technical skills / abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Physical Requirements
Benefits
Equity / stock options
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.
In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.
Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.
In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.
Richemont (cartier/van Cleef) · San Francisco