Develop and manage inter-disciplinary team to determine, define need for field campaign relative to quality issues affecting Daikin customers, end-users. Develop and present results to Corporate Executive Leadership for consensus on field campaign
Coordinate Quality Assurance team meetings to determine field population, service time and costs and required parts. Determine cost of program and assigned Service Offices
Develop QA program information for the field including population with approved program fixed costs, Salesforce warranty case numbers, IFS Alliance service orders, service procedures
Obtain executive approval for QA presentation and Customer Letter by Legal Department
Establish and maintain effective intracompany communication channels between key staff at Daikin Applied Parts, Service, Sales Force and appropriate business units
Maintain high level of information flow and establishment of action plans designed to remedy identified critical field quality programs
Project management of major field Quality Assurance programs internally and externally to ensure proper execution and recording of necessary field actions
Preparation of presentations and weekly and monthly reporting of Quality Assurance program progress and results
Requirements
Bachelor Degree or equivalent experience in management or related technical field
6+ years of related Program Management experience
Work visa sponsorship is not available for this position
Benefits
The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceIf you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!Dental insuranceVision insurance401(k)Performance bonus
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Aftermarket Quality Program Manager - Plymouth, MN or Faribault, MN - Hybrid
Make your mark at the world's largest HVAC company
Daikin Applied is seeking an Aftermarket Quality Program Manager ! This position will develop processes, procedures, and tracking mechanisms for major field quality issues that require a defined Quality Assurance Program involving field retrofits. The role will also administer and track progress of Quality Assurance Programs and report results to upper management on a regular basis. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Hybrid - Plymouth MN or Faribault, MN
Daikinapplied · Plymouth - Atria