Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
What you will need to have:
High school diploma
0-2 years of financial or customer service experience
What would be great to have:
Knowledge of Regulation E and Regulation Z
Knowledge of Visa and/or Mastercard operating regulations
Experience with electronic funds transfer (EFT)
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
Intermediate computer skills (40 WPM minimum)
Strong problem-solving skills
Strong decision-making skills
Strong communication skills (written and verbal)
Ability to work in a collaborative team environment
Ability to prioritize workload
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud & Dispute Associate
What does a great Fraud & Dispute Associate do at Fiserv?
As a Fraud & Dispute Associate, you will provide support to Fiserv clients' card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.
This important position is required to ensure that we take care of our clients, as well as their customers. This directly follows our values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Fiserv · Omaha, NE