Account Manager (International Calling Executive)

About the role

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com

Responsibilities

• Handle international outbound voice calls professionally for US customers.
• Deliver high‑quality customer interactions while meeting defined quality and compliance standards .
• Effectively negotiate and resolve customer queries or issues within agreed timelines.
• Maintain accurate and complete documentation of customer interactions in internal systems.
• Meet individual and team performance targets , including call quality, productivity, and adherence.
• Follow all process guidelines, policies, and regulatory requirements .
• Manage call volumes efficiently while maintaining a high level of customer satisfaction.
• Work collaboratively with team members and escalate issues when required.
• Demonstrate flexibility to handle a fast‑paced and demanding work environment .
• Participate in training, feedback, and coaching sessions for continuous performance improvement.

Requirements

• Graduation is mandatory (no undergraduates).
• Minimum 1 year of core International VOICE process experience (pure voice only).
• Experience in International processes (Collections or Non‑Collections).
• Backend, blended experience is not eligible.
• Candidates must have all relevant experience documents from last 1 year of employment
• Skills Required
• Excellent verbal and written English communication skills.
• Good negotiation skills.
• Basic PC and system navigation knowledge.
• Strong time management and organizational skills.
• Ability to handle multiple tasks & maintaining accuracy.
• Professional call etiquette with a customer‑centric approach

Benefits

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