Principal Implementation Consultant (Privacy & Data Governance)

About the role

Strength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down-it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge The Principal Consultant - Solution Lead role is a critical component of the OneTrust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagement. As a Principal Consultant - Solution Lead, individuals are expected to lead complex customer implementations while acting as trusted advisors across their assigned clouds or solution areas. This role requires balancing deep, hands-on delivery expertise with strategic guidance to ensure customers successfully adopt, realize value from, and scale OneTrust solutions. Principal Consultants must be able to independently lead sophisticated engagements, influence customer decision-making, and elevate delivery quality across projects, while still maintaining direct accountability for the successful execution of implementations. Your Mission As a Principal Consultant - Solution Lead, you will be one of the most experienced and trusted consultants within Professional Services, responsible for leading solution design, ensuring delivery integrity, and driving customer value across complex implementations. This role is both strategic and hands-on, acting as a trusted advisor to customers and internal teams while guiding solution direction across engagements. The Principal Consultant - Solution Lead brings deep functional and regulatory expertise to guide solution design, apply industry best practices, and drive successful customer outcomes. They stay current with industry trends, the competitive landscape, and evolving customer needs, contributing insights that help shape delivery approaches and the direction of the OneTrust platform. You will work closely with Delivery Managers, Project Managers, and CX teams to ensure implementations are aligned to customer outcomes, industry best practices, and the long-term value of the OneTrust platform. Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities. Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high-quality delivery. Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle. Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the OneTrust platform. Monitor and guide customer adoption and platform usage to ensure implementations deliver long-term value and align with customer goals. Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations. Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity. Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions. Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments. Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts. What Success Looks Like Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions. Complex projects are delivered with minimal escalation and high confidence from stakeholders. Other consultants rely on you for guidance on complex design or delivery challenges. Implementation quality and consistency improve as a result of your contributions. You Are You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Securi