Customer Benefits Advisor - Dental and Vision

Benefits

Additional Information

Sutherland is seeking a motivated and passionate person to join us as an Customer Dental & Vision Benefit Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Benefit Advisor in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to patients and healthcare customers . Respond to inquiries about dental health insurance products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. This position will provide critical and accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures. Protect customers' privacy and reassure them with empathy and professionalism. The incumbent in this role must demonstrate a willingness to provide strong customer service - providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. Our most successful candidates will have : Are you ready to join our dental and vision benefits team? Here's what we're looking for in our future Customer Benefits Superheroes: Must be at least 18 years or older. A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery). Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). Must be able to pass a criminal background check and drug test as needed. Must successfully pass English Language written assessments. Consistency in performance and an "I can and will win attitude". Demonstrated ability to perform at a high level, to support our high volume of inbound calls. Experience in customer service is an asset and preferred. Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers. The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. Excellent attention to detail. Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. Ability to effectively organize, prioritize, multi-task and manage time. Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. Must have basic computer skills with the ability to navigate and manipulate a computer system. Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. Inspire confidence and positively influence the behaviour, actions, and thoughts of others. No commitments that will impact your ability to commit to work for the next 6-12 months Our employees enjoy: Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. Annual merit increase based on performance. Paid Training. Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. Excellent training and supervisory support - to help you feel comfortable servicing our customers. Competitive Salary with attractive and attainable PBI structure. Paid vacation and sick leave annually. Exceptional Health and Life Insurance Plan Lunch benefits and subsidy. Onsite lunch concessionaire at reduced rates. Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am Free On-site medical suite with nurse and medical doctor. Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. Paid referral program Career development & growth opportunities for advancement. E

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