Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
Job Description:
This individual will assist current and incoming students on their academic journeys, aiming to align their educational goals with career aspirations through a combination of in-person and virtual academic support services and strategic outreach.
Campus: West Valley
Position Salary Range:
$51,000-$55,000 annually; DOE
Essential Duties:
Ensures ongoing student satisfaction with their program and degree progress, providing follow-up to confirm satisfaction with services.
Proactively monitors student academic performance; addresses student concerns and questions.
Manages escalations and reports results to stakeholders.
Collaborates with students to identify academic options including degrees, tutoring, counseling, career services, success coaching, study abroad programs, research, and internships.
Recruitment & Retention:
Participate in initiatives to attract and retain students, representing the college at events and/or design and deliver dynamic presentations that encourage student interest in degrees, admission and enrollment. May include local travel.
New Student Initiatives: Contribute to teaching ASU 101 (if applicable), support academic advising at new student orientations and admitted student events when needed, including managing transfer credit evaluation.
Leadership opportunities : Recognize issues that affect the advising experience and provides suggestions in response. Assist with the coordination of academic success programs or advising policy development and implementation.
Other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
Eagerly builds knowledge of key university, or college/department/school resources.- Possesses a clear understanding of the following:
The college and department mission and values and how these lead our student-centric advising.
ASU's transfer credit resources
ASU's internal systems that play a role in recruitment and advising, including degree progress tools, Salesforce and Peoplesoft
Recognizes issues that affect the admission and advising experience and provides suggestions in response.
Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
Uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools) to monitor student academic progress.
Experience in college-level academic advising, including both online and campus-based students at Arizona State University
Experience in working effectively in an environment subject to quickly changing priorities, especially during busier seasons.
Experience in communicating clearly, kindly, and concisely in writing while thinking ahead to anticipate future questions
Experience working at ASU with Salesforce, Peoplesoft, and other student support tools.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended perio
Benefits
Vision insurance
Additional Information
Job Profile:
Academic Advisor 1
Job Family:
Academic Advising
Time Type:
Full time
Max Pay - Depends on experience:
$55,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Asu · Campus: West