Route Technician

About the role

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com . Job Description : The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed. DUTIES AND RESPONSIBILITIES Provide and maintain an exceptional customer experience with location staff and patrons Be timely and punctual for both work and route schedule Communicating and maintaining proper equipment needs for route teams and collection vans Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle Unload and deliver cassettes/cans to processing room following route Required to Drive efficiently and effectively during scheduled routes Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.) Effectively communicates with leadership team of any challenges seen on route Suggests ways to improve route efficiencies Organize warehouse space within working area; proactively prepare needs for next day routes Assisting with Fleet Needs for Collection Vehicles Lends support to other Collection Regions when Staffing needs arise Other duties as assigned as to meet the operational needs of the Collection Region