Associate Clinic Manager - Studio City, CA - Onsite

About the role

We are looking for an Associate Clinic Manager to help lead day-to-day clinic operations and support a high-quality experience for patients, providers, and support staff. In this role, you will partner closely with the Clinic Manager / Market Operations Regional Manager and clinical leadership to support clinic performance, team engagement, patient experience, staffing, workflows, and operational execution. You will directly manage clinic support staff and help set the tone for a thoughtful, organized, and patient-centered clinic environment. Why Tia Opportunity to help shape and scale a new model of women's healthcare Mission-driven environment focused on improving care for women across life stages Collaborative, thoughtful team committed to patient and provider experience Hands-on clinic leadership role with meaningful impact on daily operations Opportunity to build, coach, and support high-performing clinic teams Modern care model that integrates clinical care, operations, technology, and hospitality

Responsibilities

• Team Leadership: Manage clinic support staff, including Front Desk Associates, Medical Assistants, Phlebotomists, and Lead Clinical Assistants, if applicable.
• Performance & Development: Support performance management, team development, hiring, onboarding, and 1:1s in partnership with the Clinic Manager / Market Operations Regional Manager and HRBP.
• Clinic Operations: Own provider and support staff schedules, support clinic workflows, and help ensure the clinic operates efficiently and consistently.
• Clinical & Quality Standards: Provide oversight of clinical workflows to support compliant, high-quality care and ensure the clinic meets Tia Space & Care Standards.
• Patient & Staff Experience: Build positive relationships with clinicians, support staff, patients, community partners, and vendors while managing conflict with care and empathy.
• Escalations & Safety: Support patient and staff safety, incident reporting, access planning, and patient experience or quality escalations.
• Hands-On Support: Jump in to support MA or FDA responsibilities as needed, up to 40% of the time, to keep clinic operations running smoothly.
• Community & Events: Support the marketing team with community and clinic events as needed.

Requirements

• 2+ years of people management experience in a clinic, healthcare, hospitality, retail, or service-oriented environment
• Experience leading frontline teams, including coaching, feedback, scheduling, hiring, onboarding, or performance support
• Strong operational judgment, with the ability to prioritize, reprioritize, and solve problems in a fast-moving environment
• Comfort using data and performance metrics to identify trends, improve workflows, and support clinic goals
• Strong patient/customer service orientation, with the ability to communicate clearly and manage conflict with empathy and sound judgment
• Proficiency with Google Workspace, Microsoft Office, or similar tools
• Ability to work onsite and support flexible clinic hours, including occasional evenings, weekends, holidays, or emergency coverage as needed
• Authorized to work in the United States
• Experience managing clinic support teams, such as front desk, medical assistants, phlebotomists, or other patient-facing staff
• Medical Assistant background or hands-on experience with clinic workflows
• Multi-site management experience
• Experience supporting patient experience, access, scheduling, quality, or clinic performance metrics
• Associate's or bachelor's degree in healthcare administration, business, operations, or a related field
• Work Location
• This role is based onsite at the Studio City clinic.
• This role may require flexible scheduling, including mornings, evenings, weekends, occasional holidays, and emergency on-call support as needed.
• Compensation & Benefits
• Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
• The expected compensation range for this role is $30 - $35/hour .
• You are also eligible for benefits in accordance with Tia's benefit plans and eligibility requirements.
• About Tia
• We ar

Benefits

Additional Information

About Tia Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at tia? Share your experience