Order Management Specialist

About the role

Job Description Essential Functions: Process email Purchase Orders from end users through Salesforce and SAP Retrieve orders from partner portal and process into SAP Verify pricing against customer contract or approved discount matrix Verify availability of product Coordinate with Purchasing to determine lead times when supply is not available Exercise discretion to prioritize product allocations when supply is not available Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales Process customer returns and credit note requests in a timely manner Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers Troubleshoot customer issues, responding in timely manner Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition Complete self-training modules in Workday as needed Log customer complaints (CCAR's) in SAP Create Salesforce cases to request additional addresses or contacts be added to SAP. Knowledge, Skills & Abilities High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude Customer first mentality Strong time management skills to effectively prioritize daily tasks Demonstrated initiative to resolve complex customer issues efficiently Ability to work proactively and exercise judgment Strong attention to detail Strong interpersonal, communication, and customer service skills Ability to work with others in a professional, responsive, and courteous manner Ability to work productively in a cross-functional team environment Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred Minimum Education and Work Experience Required BS/BA degree in business Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage 3+ years of experience with account management and customer service in high tech environment Basic accounting knowledge, understanding of international trade principles and possibilities. Additional Job Description

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Company Intel

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