Associate Solutions Manager

About the role

Do you love being the first line of support for customers who need help? Ever wish you could be the person who turns a frustrated customer into a delighted champion? Do you get energized by solving tactical problems while learning the strategic side of customer success? If any of that resonates, this role is for you. As an Associate Solutions Manager, you'll be the operational backbone of our Solutions team, handling customer support, managing onboarding execution, and ensuring our customers get fast, high-quality assistance when they need it most. This role is perfect for someone early in their career who wants hands-on experience in SaaS customer success while building deep expertise in accounting and finance workflows. You'll work closely with Solutions Managers who handle strategic account management, while you focus on the tactical execution that keeps customers happy and productive. This is the most common entry point into our Solutions team, with a clear path to Solutions Manager within 12-18 months.