Customer Care Advocate II - FRENCH SPEAKING
External
Regalrexnord · Milwaukee, WIContractRemote6d ago
CRMExcel
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Responsibilities
- Perform basic daily account management tasks:
- Respond to email and phone inquiries
- Process customer orders
- Process customer claims
- Complete daily reports
- Research and process customer credits and debits
- Assisting in writing department SOPs and work instructions and coaching other CSR's on SOP and work instruction creation
- Triage and process customer orders
- Utilize CRM, Oracle, OTIS , DDM, Excel, Word, PPT, and O365 to address customer requests
- Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)
- Identify and take action on continuous improvement opportunities
- Actively participate in daily Gemba calls.
- Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions
- Participate in user testing to improve department processes
- Assist in special projects and Kaizen events
- Help train , job shadow , and mentor new hires
- PROFESSIONAL EXPERIENCE/QUALIFICATIONS
- Required Skills and Qualifications
- Requires a high school diploma or equivalent and 2 -3 years of related experience
- Conversationally fluent in French to service French-speaking customers
- Experienced Microsoft Office; Excel, Word, O365
- Strong multitasking and prioritization skills
- Practices a continuous improvement mindset
- Enjoys relationship building with customers
- Preferred Skills and Qualifications:
- Bachelor's degree preferred
- Customer service experience within manufacturing strongly preferred
- Previous experience with process improvements, Kaizens and /or projects preferred
- Preferred experience with Oracle or another ERP software
- Preferred experience with Microsoft Dynamics 365 or another CRM tool
- No Sponsorship Available:
- Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Benefits
Medical, Dental, Vision and Prescription Drug CoverageSpending accounts (HSA, Health Care FSA and Dependent Care FSA)Paid Time Off and Holidays401k Retirement Plan with Matching Employer ContributionsLife and Accidental Death & Dismemberment (AD&D) InsurancePaid LeavesTuition AssistanceAbout Regal RexnordThe Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.Equal Employment Opportunity StatementHealth insuranceDental insuranceVision insurance401(k)Remote work options
Additional Information
Position: Customer Care Advocate Location: Milwaukee, WI - HQ Remote Type: Hybrid (3 days in office, 2 days remote) Position Overview This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for p rocessing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.
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