System Administration & Maintenance : Manage and maintain Jira, Confluence, and Trello instances, ensuring optimal performance, security, and uptime
Configuration & Customization : Configure workflows, custom fields, and automation rules in Jira to support business processes
User Support : Provide technical support and training to end-users on Atlassian tools, troubleshooting issues and resolving tickets
Platform Integration Management : Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization
Documentation : Create and maintain comprehensive documentation, templates, and best practices in Confluence
Project Tracking : Oversee project management workflows in Jira and Trello, ensuring alignment with organizational standards
Performance Optimization : Monitor system performance, identify bottlenecks, and implement improvements
Automation Implementation : Implement automation rules and scripts using Jira Automation, Script Runner, or equivalent tools to reduce manual effort and increase operational efficiency
Infrastructure & Maintenance : Oversee infrastructure setup, installation, maintenance, and continuous monitoring of application and server performance to ensure optimal uptime and reliability
Custom Development : Create custom integrations and enhancements using Jira REST APIs and scripting languages
Plugin Management : Work with key plugins such as Script Runner, JMWE, Email This Issue, Draw.io, Comala Workflow, and Extension for Jira Service Desk
Cloud Migration : Lead and execute migrations from Server/Data Center to Atlassian Cloud, ensuring data integrity and minimal disruption
Requirements
5+ years of hands-on experience in Atlassian administration and migrations
Proven expertise in migrating from Server/Data Center to Atlassian Cloud
Strong experience installing, configuring, and upgrading Jira and Confluence Data Center applications and related components
Demonstrated proficiency with Jira and Confluence API integrations, webhooks, and plugins with enterprise applications and systems
Experience with data export, import, and validation processes; familiarity with migration tools and techniques (e.g., CSV imports, API usage)
Scripting skills in languages such as Groovy, Python, or JavaScript for automating migration tasks and configurations
Strong knowledge of Atlassian Cloud features, limitations, and best practices
Experience with user management, including SSO and integration with identity providers (e.g., Okta, Azure AD)
Proficiency in implementing automation rules and scripts using Jira Automation, Script Runner, or equivalent tools
Experience building and supporting integrations with enterprise systems (CI/CD, identity management, monitoring, collaboration, CMDB, and analytics platforms)
Bachelor's / Master's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
Proven experience with Jira, Confluence, and Trello migrations and integrations
Experience with CI/CD pipelines, Git, and DevOps tooling (e.g., Jenkins, GitHub, GitLab)
Hands-on experience with Atlassian products including Jira Service Management and their cloud-specific features
Expertise in configurations, permissions, workflows, and add-ons across Atlassian ecosystem
Experience with performance tuning and optimization of Atlassian environments
Experience with Atlassian Cloud and Server/Data Center environments
Knowledge of scripting languages (Python, JavaScript, or similar)
Experience with agile methodologies
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time
Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking an experienced Atlassian Engineer to join our team at American Express Global Business Travel. In this role, you will be responsible for managing, optimizing, and supporting our Atlassian ecosystem to enhance collaboration and productivity across the organization.
Travelhrportal · Bangalore, India