Serve as the primary on-site point of contact for physician members, providing professional, welcoming, and responsive experience.
Orient members to hub amenities, shared offices, technology, and policies.
Address member questions and service requests, resolving issues or escalating as needed.
Space & Operations Management
Manage daily operations to ensure the hub is safe, clean, functional, and well maintained.
Oversee appropriate use of shared offices, common areas, storage, showers, and meeting spaces.
Partner with facilities, environmental services, and security to address maintenance, access, and safety needs.
Maintain inventory of supplies and enforce shared-space guidelines with professionalism.
Technology & Resource Support
Provide first-level support for printers, workstations, badge access, and in-hub technology.
Submit and track service requests related to technology and infrastructure.
Connect faculty to appropriate institutional resources as needed.
Scheduling & Utilization Management
Manage reservations for shared offices, meeting rooms, lockers, and other hub resources.
Monitor space utilization and recommend improvements to access and efficiency.
Oversees BSD-wide online room and guest office scheduling.
Communication, Collaboration, & Reporting
Act as a liaison between faculty and People Services, Facilities, IT, and other partners.
Document recurring issues, faculty feedback, and operational trends; provide regular updates to leadership.
On-Call & After-Hours Support
Participate in a rotational on-call schedule to support hub operations outside standard business hours.
Respond to urgent space, access, safety, or technology issues in accordance
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Department
BSD ADM - Administration
About the Department
The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.
The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):
MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
VISION: Together, we elevate the human experience with knowledge and health care.
VALUES:
- Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
- Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
- Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
- Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
- Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
- Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.
Job Summary
The job manages a broad range of business operations and academic activities. Develops and implements office procedures and policies and ensures compliance. Prepares and monitors the budget for a unit.
The Physician Hub Operations Lead serves as the primary on-site steward for a shared, state-of-the-art community workspace for physicians. The workspace functions as a member-only communal facility with daily-use offices, kitchen, wellness rooms, and lounge. Based within BSD People Services, the Operations Lead ensures a welcoming, efficient, and well-managed environment by providing front-of-house support, overseeing daily operations and resources, troubleshooting issues, and serving as a trusted point of contact. The Physician Hub Operations Lead participates in an on-call rotation to support hub operations beyond standard business hours.
Uchicago · Chicago, IL