3-5 years of proven leadership experience in Customer Operations , OTI, or Supply Chain.
Strong people‑management experience within a matrix organization.
Demonstrated success driving change, process improvement, and cross‑functional projects.
Technical Skills:
Strong SAP (OTI modules) capability.
Solid financial cost‑analysis skills.
Behaviors & Competencies:
Fluency in English and local language(s).
Ability to build strong relationships, influence stakeholders, and lead teams through transformation.
Customer‑centric mindset with a passion for operational excellence.
HOW YOU CAN THRIVE AT ALCON
Lead with purpose by shaping customer‑centric operations that directly impact patient outcomes and customer satisfaction.
Drive innovation and automation in a dynamic environment that encourages challenging the status quo and improving how we serve customers.
Grow your career within a global organization that values collaboration, continuous learning, and leadership development.
See your impact at alcon.com/careers
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Benefits
Vision insurance
Additional Information
Customer Service Manager
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Customer Service Manager supporting our GEM Customer Operations organization, you will be trusted to lead local Customer Operations teams , drive operational excellence , and support Alcon's transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy. Please note: Saudi Nationality and an English CV are required for this role.
In this role, a typical day will include:
Collaborating with regional and local stakeholders to deliver a seamless customer experience across Surgical and Vision Care.
Leading, coaching, and developing Customer Operations teams to ensure high performance, engagement, and service excellence.
Overseeing end‑to‑end operational processes - including pre‑order, order‑to‑invoice, delivery, and returns - ensuring accuracy, compliance, and efficiency.
Monitoring service KPIs, customer satisfaction, and distributor performance, while driving continuous improvement, automation, and digital transformation initiatives.
Ensuring alignment with GEM Supply Chain strategy, quality standards, and compliance requirements across all customer‑facing operations.
WHAT YOU'LL BRING TO ALCON
Education: University degree or equivalent business experience.
Alcon · Jeddah, Saudi Arabia