Additional Information
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Payment Performance Manager I
Expedia Global Payments (EGP) designs and operates the payment experiences that power travel across Expedia Group's brands. We support a broad range of payment products, options, and currencies, delivering frictionless, secure, and efficient payment experiences for travelers and partners worldwide.
As a Payment Performance Manager I, you will be part of a small, collaborative team responsible for improving the performance, compliance, and scalability of payment products and methods, with a strong focus on legal entity onboarding (manual efforts and automation), payment performance and merchant fee optimization.
This is an individual contributor role focused on payment performance and cross-functional coordination, in close partnership with analytics, product and operations teams.
In this role, you will:
Be an individual contributor focused on payment performance, analytics, and cross-functional coordination rather than software development, with no direct reports
Build and use automation (including AI or machine‑learning‑driven tools) to enhance KYC workflows, streamline onboarding, and reduce manual effort and friction
Support manual efforts to onboard legal entities onto third-party platforms
Programmatically assess the operational performance of payment products and methods
Comfortably build, monitor, and interpret key performance indicators (KPIs)-including payment approval rates & merchant fee rates-by designing the underlying metrics, reports, and dashboards needed to detect trends, identify areas for investigation, and resolve performance issues.
Ensure issues are routed to the correct owners, transparently tracked to resolution, and managed with clear communication, accountability, and follow-through
Collaborate in cross‑functional triage and resolution of high impact issues, partnering closely with Payment Operations, Business Intelligence, Product, Engineering, Legal/Compliance, and external payment partners and fintechs. Prioritize and manage a backlog of product performance and operational improvement opportunities, aligning priorities with internal stakeholders and Payment Partner Management.
Comfortable presenting to and reporting out across large, cross-functional groups and audiences of varying seniority, confidently sharing KPIs and merchant performance readouts, surfacing issues, and proposing resolutions in partnership with a supportive broader team.
Drive continuous improvements to payment products, partner onboarding, and payment experiences to support scalable, compliant growth across payment methods, products, and regions
Expedia · WA