If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
About Evernorth Health Services
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment
Benefits
Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
The RN Case Manager plays a critical role in delivering Cigna's whole‑person health strategy by serving as a trusted advocate and clinical partner for customers, families, and caregivers. This role focuses on care coordination, customer engagement, and health navigation to improve outcomes and deliver exceptional customer experience.
The Case Manager demonstrates Cigna's Care Solutions cultural beliefs , acting with accountability, collaboration, compassion, and innovation in support of both customer needs and business objectives.
How You'll Make an Impact
Partner with customers to assess needs, develop individualized care plans, and document interventions and outcomes in Cigna medical management systems.
Collaborate with customers and providers to establish goals, interventions, and evidence‑based plans of care.
Apply motivational interviewing, behavior change strategies, and shared decision‑making to drive engagement and improved health outcomes.
Empower customers to effectively navigate the healthcare system and communicate with providers.
Coordinate care across customers, caregivers, providers, and internal partners via phone and digital channels (email, text, chat).
Collaborate with interdisciplinary teams-including pharmacists, nutritionists, behavioral clinicians, Medical Directors, and Medical Management programs-to support whole‑person health.
Track, analyze, and document daily activity, volume, and outcomes to support performance and quality goals.
Follow established policies, procedures, and Case Management performance measures.
Efficiently navigate multiple systems and applications in a fast‑paced, customer‑focused environment.
Complete required training and maintain clinical knowledge, licensure, and certifications.
Required Qualifications
Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory.
Minimum of two (2) years of full‑time direct patient care experience as an RN.
Cigna · Work At Home