Serve as the primary on-site representative for McKesson at customer locations
Build strong, professional relationships as a trusted partner and problem solver
Maintain composure and professionalism when addressing customer concerns or service issues
Onboarding & Implementation
Support new customer onboarding , including:
Assisting with initial setup and ordering processes
Being physically present during early shipments and go-live activities
May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start
Shipment Oversight & Issue Resolution
Be on-site to oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies, including:
Missing items
Damaged shipments
Backorders
Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
Account Management & Service Execution
Execute service visits at assigned health system customer locations
Reinforce the McKesson value proposition to local stakeholders
Support implementation of contract expectations, account plans, and customer-specific strategies
Drive customer satisfaction through:
Service level performance
Responsiveness
Reliability and follow-through
Product & Utilization Support
Introduce new products as driven by formulary changes and product conversions
Educate customer staff on ordering systems and product usage
Support alignment to formulary adherence and utilization goals
Operational Excellence
Demonstrate a high sense of urgency :
Rapid follow-up on customer requests
Proactive communication on delays or issues
Collaborate cross-functionally with internal teams, including:
Warehouse/logistics
Sales leadership
Field Vice President
Minimum Requirements
Bachelor's degree or equivalent experience preferred
Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
Valid Diver's License: 7 year Motor Vehicle Report completed during pre-employment
Critical Preferred Skills
2+ years of customer facing, operations, or field support
Proven successful in providing a hands-on, solution- oriented approach
Ability to remain professional and composed in high-pressure situations
Demonstrated urgency and responsiveness -understands that follow-up must be timely and proactive
Excellent communication and relationship-building skills
Ability to problem solve in real time , often on-site with customers
Comfortable working independently in a field-based environment
Strong organizational skills with attention to detail
Proficiency in MS Office and familiarity with ordering/technology systems
Additional Preferred Qualifications
Experience in medical, healthcare, or distribution environments
Familiarit
Benefits
Base: $73,000Annual Incentive 5%: $3,650Total Target: $76,650Auto Program: Company Vehicle or Monthly Allowance of $668Additional Benefits Include: 16 Days PTO, 12 Paid Holidays, Company Matched 401K, Health Benefits available the 1st of the month after startingHealth insurance401(k)Paid time off
Additional Information
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Health Systems Field Account Representative
Preferred candidates must currently reside in the Charleston, SC area to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs. Relocation is not provided for this role.
The Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role -it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues , and ensuring timely follow-up on all customer needs.
Success in this role requires a strong sense of urgency, accountability, and professionalism , particularly when resolving challenges in real-time with customers.
Work Environment & Travel
Field-based role with frequent local travel (3-4 days per week)
Travel primarily within assigned territory; minimal overnight travel
Significant time spent driving and at customer locations
Home office when not in the field
Mckesson · SC, Remote