Ground Operations Associate

About the role

Mandate: Reporting to the Operations Manager, the Operations Associate supports the day-to-day operations of a logistics company. This role involves tracking shipments, updating systems, and managing administrative tasks to ensure smooth and efficient processes. Responsibilities include, but are not limited to: Monitor shipments using tracking systems to ensure timely movement of goods from departure to arrival. Schedule pickup and delivery appointments. Provide real-time shipment updates to internal teams. Accurately enter details into client portal management software. Deliver excellent service to carriers via phone and email. Escalate unresolved issues promptly. Perform other duties as assigned. Requirements: Minimum 1 year experience in a data entry Strong written and verbal communication skills. Proficiency in Microsoft Excel Bilingual (English and French) Fluency in English is mandatory as this role deals with Canadian and US employees (80%). What You Offer: Ability to work efficiently in a team environment with a positive attitude. High accuracy in performing repetitive tasks. Strong multitasking skills. Consistent quality and productivity aligned with department standards. Exceptional attention to detail. What We Offer: Equal opportunity employer Competitive compensation Comprehensive health and dental care Referral bonus Employee recognition and appreciation program

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Company Intel

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