Patient Care Coordinator

Responsibilities

• Responsibilities include:
• Serve as a primary point of contact for patients , supporting retention through ongoing communication, problem‑solving, and service follow‑through
• Coordinate medication orders and chronic disease therapies for home administration
• Act as a liaison between patients, Regional Care Coordinators (RCCs), Region Managers (RMs), physicians' offices, and internal teams such as Intake, Pharmacy, and Reimbursement
• Proactively monitor patient service activities that impact quality, safety, and satisfaction
• Maintain accurate, timely patient records and documentation within internal systems
• Receive, input, and manage patient referrals as assigned
• Generate and process new and refill medication orders in a timely manner
• Maintain regular and ongoing patient contact to ensure continuity of care and strong relationships
• Collect updated patient information required for care coordination and reimbursement (e.g., insurance changes, allergies, clinical updates)
• Track medication deliveries, confirm receipt with patients, and document delivery details as required
• Partner with internal teams to resolve delivery delays, recalls, or service disruptions
• Assist with reimbursement resource searches when needed
• Support sales and outreach initiatives, including physician visits, consumer group events, and specialty calls when requested
• Uphold HIPAA compliance, company policies, and professional conduct standards in all interactions
• Continuously look for ways to improve service quality and internal workflows

Requirements

• You may be a great fit if you bring:
• Deep care about patient experience, retention, and long‑term relationships
• At least two years of experience in a high‑volume call center or customer support environment
• Strong customer service skills and the ability to manage multiple priorities effectively
• Clear verbal and written communication skills
• High proficiency with computer systems and Microsoft Office tools
• Strong organizational skills and attention to detail
• Comfort working collaboratively across departments and teams
• A self‑motivated, dependable approach with a team‑oriented mindset
• Preferred (but not required):
• College degree
• Bilingual capabilities
• Experience supporting patients with chronic conditions (including hemophilia, immune deficiency, or IG therapies)
• Familiarity with infusion therapies and home administration models
• You don't need to check every box - we care just as much about how you support patients as what's on your resume.
• Why LUX Infusion
• At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.
• Here, you'll find:
• Purpose‑driven work supporting patients with complex, chronic conditions
• A patient‑first, clinician‑led culture grounded in empathy and excellence
• Collaborative, supportive teams across clinical and operational functions
• The opportunity to be part of something meaningful - and to grow with it
• Come help us elevate infusion care - and see what's possible when care comes first.
• Pay Range/Rate
• $18 - $27 USD
• PHYSICAL DEMANDS
• The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabil

Benefits

Additional Information

See your work in a new light. At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We're looking for a Patient Care Coordinator who wants their work to mean something - someone who brings care, accountability, and purpose to every patient interaction. Why This Role Matters This role plays an important part in helping LUX Infusion deliver a patient‑first experience by supporting continuity of care, patient retention, and clear communication across the entire service cycle. In this role, you'll contribute to work that: Helps patients with chronic and complex conditions feel supported, informed, and connected Ensures timely access to medications and coordinated care across pharmacy, reimbursement, and clinical teams Strengthens long‑term patient relationships through consistent, proactive service Everything we do connects back to real people managing lifelong or long‑term conditions - and this role helps ensure they never feel alone in their care journey. Role Details Location: It is anticipated that an incumbent in this role will work on‑site at our Henderson, NV location .

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at luxinfusion? Share your experience