Experience in developing and managing relationships with customers is required. You should connect with the client growth group and wider business. This will help identify additional reporting or trend analysis to support Account Management and customer service.
To schedule, run and provide monthly reduction reports to salary sacrifice accounts including forward planning month on month for vital resource to complete all reduction and deduction reports
Produce and upload Edenred and AON reports when required for customers utilising this reporting functionality to develop & run deduction reporting for all salary sacrifice accounts for ad-hoc charges including fines, Early Termination and Damage charges
Tenacity to see multiple tasks through to successful completion at any given time to ensure deduction reports are set up in NetSuite prior or following the launch of a new account and lead changes to deduction reports within NetSuite for current customers
Handle and analyse sophisticated reduction report queries from customers and the Account Management Team and deal with customer variances and requirements for reports in a timely manner with the ability to work to tight deadlines and demanding targets
Manual intervention required to support customer's reduction report requirements and assist in resolving issues in relation to reduction reporting with a strong level of competency in IT programs such as Excel (Vlookups)
Create and supply the Weekly CPC order and delivery report in line with requirements detailed by CPC
And any experience of these would be really useful
Regular communication with Account Management Team, Finance, Contract Management and End of Contract Teams to ensure accurate reporting and communication is consistently provided to customers due to Early terminations, Informal Extensions and Vehicle Write-Offs within the reduction reports
Review and monitor complaint and issue reports alongside Customer Services to assist the Account Development Team to identify and resolve repeat issues and/or service challenges with regards to reduction reports and P46 completion
Documentation of any customer changes in agreed reporting to continually seek to identify improvements to all reporting processes and any automation and efficiencies wherever possible.
Maintenance of instructions for tailored customer reporting.
Completi
Benefits
Flexible schedule
Additional Information
End Date
Thursday 18 June 2026
Salary Range
£36,224 - £38,130
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
Based in Watford
Job Description
JOB TITLE: Sales Support Executive (Reduction Reports)
SALARY: £36225
LOCATION(S): Watford
HOURS : Full-time
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support
About this Opportunity
The Sales Support Executive will coordinate and complete monthly manual reduction reports for all salary sacrifice customers requiring this service. Additionally, they will assist with P46 reports for new and returned vehicles to guarantee detailed reporting to HMRC.
About us / Why Lloyds Banking Group?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We're an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information
Lloyds Banking · Watford Croxley Green Business Park