First Party MP/PIP Claims Supervisor - General Motors Insurance

About the role

The First Party MP/PIP Claims Supervisor will be responsible for providing and supporting a "Best in Class" insurance experience by managing and providing leadership to a team of Claims Adjusters. As a First Party MP/PIP Claims Supervisor, you will play a crucial role in overseeing the claims process, ensuring efficiency and accuracy while providing exceptional customer service. With your strong leadership, problem-solving skills, and knowledge of the insurance industry, you will guide a team of First Party Adjusters to deliver timely and fair resolution to claims. The ideal candidate will demonstrate a "start-up" mindset, embracing change, innovation, creativity, and a relentless determination to win. Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement Consistently work to develop all Claims Adjusters Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate action plans to enhance and improve performance of under-performing representatives Effectively use reward and recognition tools to drive business results and associate satisfaction Identify and implement strategies that will enhance the customer experience and improve productivity and performance Perform other duties as assigned Conform with all company policies and procedures