Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print.
Updates current training materials as needed.
Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
Partners with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies, and customer relations.
Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
Executes testing and evaluation procedures to be used at completion of courses.
Conducts training sessions covering specified areas in appliance repair solutions, customer service, and other home-based customer products and solutions.
Requirements
High school diploma and relevant experience or an associate's degree
Knowledge of basic plumbing and electrical skills
Ability to read and interpret documents such as safety rules, schematics, operation, and maintenance manuals in English
Ability to multi-task
Successful pre-employment screening process, including background investigation
Ability to work professionally with colleagues and be a team player
Must be self-motivated, customer-oriented person with excellent communication skills
Ability to effectively interact with all levels of organizational staff
Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time critical environment
Travel, at approximately 20%, is often necessary in this role and will be a requirement of the position
MS Office (Word and PPT specifically with knowledge of Excel)
Physical Requirements
Ability to sit, squat, climb, kneel and crawl occasionally
Ability to walk and stand frequently
Ability to bend/twist neck and waist, occasionally
Ability to use hands repetitively and power/simple grasp occasionally
Ability for fine manipulation of hands as well as pushing, pulling, and reaching above and below shoulder level occasionally
Physical ability to lift, pull and push products that weigh more than 11+ pounds occasionally
Ability to carry items up to 5 feet occasionally
Working Conditions
Generally, works around equipment and machinery
May have exposure to dust, gas, fumes, or chemicals
On occasion, may use special visual or auditory protective equipment
The salary range for this position is $75,000 to $85,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
Comprehensive health, dental and vision insuranceWellness discounts on medical premiums100% covered life and long-term disability insurance401k with company matchPTO + holidaysDiscounted gym membershipGenerous Employee Purchase ProgramWellness and volunteer programsMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/VHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonus
Additional Information
Responsible for training Miele employees, dealers and independent service companies in the installation, operation and repair of Miele manufactured appliances. Adherence to Miele's core principles, professional appearance and conduct standards.
Miele · Princeton