Account Manager

Responsibilities

• Manage a portfolio of active briefs across one or more business units - from brief intake through delivery - ensuring all projects are tracked, resourced, and delivered to agreed SLAs
• Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact
• Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks
• Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
• Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
• Manage stakeholder expectations around timelines, creative scope, and delivery - communicating clearly, proactively, and without jargon
• Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
• Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
• Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities
• What you need to be great in this role:
• Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
• Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum
• Clear, confident written and verbal communication skills - comfortable with direct client interaction at marketing manager and director level
• A proactive, solutions-first working style; you flag problems early and come with a suggested path forward
• Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
• An understanding of creative production workflows - briefing, resourcing, review, and delivery - in a multi-channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus
• Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development
• Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities
• Req ID: 17875
• # LI- midsenior
• Our values shape everything we do:
• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what's possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations

Benefits

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Manager Location: Chicago, IL (Remote) The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Chicago, IL you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs - and that is central to how OLIVER works. This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.

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