Greet members and guests promptly with a friendly, professional demeanor
Manage reservations and seating using reservation systems (e.g., ForeTees, OpenTable)
Maintain accurate wait times and communicate delays clearly
Escort guests to tables and present menus when appropriate
Coordinate table rotation and seating flow with servers and management
Answer phone calls, assist with inquiries, and take reservations
Maintain cleanliness and organization of the host stand and entry area
Assist with special events, large parties, and member functions
Handle guest concerns with professionalism and escalate when necessary
Requirements
Previous hospitality or customer service experience preferred
Strong communication and interpersonal skills
Ability to stay organized and composed in a fast-paced environment
Professional appearance and positive attitude
Basic knowledge of reservation systems (or willingness to learn)
Availability to work evenings, weekends, and holidays as needed
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 15 lbs (menus, small supplies)
Work Environment
Fast-paced hospitality setting
Frequent interaction with members, guests, and staff
High standards of service and professionalism expected
Success in This Role Looks Like
Guests feel welcomed within seconds of arrival
Smooth, balanced seating flow with minimal wait issues
Clear communication between front-of-house team members
Positive member feedback and repeat visits
Pay Range: $9.00 - $15.00
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
Additional Information
Club Location:
Eagle Brook Country Club - Geneva, IL
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Position Summary
The Host/Hostess is responsible for creating a warm, welcoming first impression for members and guests. This role manages reservations, seating flow, and guest communication to ensure an organized and elevated dining experience.
Arcis · Eagle Brook Country Club - Geneva, IL