Sr. Director, Business Solutions Architecture

About the role

The Senior Director, Business Solution Architecture is a senior-level, business-facing role responsible for architecting end-to-end solutions for new and evolving commercial insurance products. This role provides holistic ownership of functional and workflow solutioning -from the initial concept to operational delivery - and works closely with business and product partners to define, design, and document business requirements, user journeys, and detailed workflows. You will lead the creation of integrated experiences for all key stakeholders, including Underwriters (UWs), Underwriting Assistants (UAs), and other business users, ensuring seamless flow from submission through bind, issue, and post-bind processes. You will focus on deeply understanding business needs and translating them into actionable features, user stories, and process flows, including building product models and hierarchies, underwriting rules, rating algorithms, form inference / attachment conditions, and transactional activities - forming the backbone of our insurance platform development. This is a strategic and hands-on business architecture role, directly shaping the vision, structure, and implementation of best-in-class commercial insurance products. Core Responsibilities Business Solutioning & Workflow Design Design and own end-to-end functional workflows for new commercial insurance products, capturing all business activities (submission, pre-bind, bind, issue, post-bind, endorsements, renewals, etc.). Collaborate with business, product, and operations teams to elicit business requirements, define user needs, and document user journeys and transactional flows. Translate business requirements into clear, actionable features, user stories, acceptance criteria, and comprehensive business process documentation for development teams. Stakeholder Engagement & Partnership Serve as the principal business architect and liaison between product owners, business leaders, and technology teams to align business priorities, solution scope, and delivery. Lead cross-functional workshops and requirement gathering sessions, fostering collaboration and consensus around solution design and workflow optimization. Advocate for user-centered solutions that simplify, streamline, and enhance overall experience for internal business users, UWs, UAs, and related stakeholders. Functional Solution Architecture Develop business architecture artifacts-including process flows, workflow diagrams, wireframes (functional), and requirements templates-to guide solution development. Specify requirements for integrated platform capabilities, such as rating components, form design and attachment, document management, and activity tracking-ensuring each stage of the product lifecycle is clearly defined and aligned to business needs. Ensure that solutions are designed to be scalable, maintainable, and compliant with industry standards and internal policies. SDLC Contribution & Functional Oversight Provide domain expertise and functional guidance throughout all phases of the SDLC, engaging with business analysts, system analysts, product managers, and QA. Validate and prioritize requirements for system enhancements, new product features, and workflow improvements. Maintain governance over requirements quality, solution alignment, and business architecture best practices. Continuous Improvement & Industry Awareness Champion ongoing improvement in solutioning, documentation standards, and requirements management processes. Stay informed about emerging trends, regulatory changes, and evolving best practices in commercial insurance and insurance platform solutions.