Senior CRM Engineering Manager

About the role

Expert technical leadership. Modern Tech-Stack. Being Agile. Senior CRM Engineering Manager £79,000 - £84,000 (+ Benefits ) Grade: M2MP Reports to: Head of Engineering Contract: Permanent Hours: Full time 35 hours per week Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office) Closing date: 22 June 2026 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible. Recruitment process: Two competency-based interviews (potentially with a telephone interview) How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. Cancer Research UK has an ambitious Engineering Strategy supported by a modern Tech Stack and a complex hybrid infrastructure spanning on‑premise and multi‑cloud environments. Our CRM and Marketing platforms sit at the heart of our Engage Strategy and are undergoing major transformation to migrate from Siebel to Salesforce (going live in May) and to modernise our marketing technologies as part of the largest change programme in the UK charity sector's history. As Senior CRM Engineering Manager, you'll play a pivotal role in leading our CRM and Marketing Engineering team and guiding the organisation through this transition. You'll oversee development and support environments, ensuring our platforms remain stable, efficient, and continuously improve. You'll collaborate closely with implementation partners and stakeholders while building a sustainable in-house capability. This will involve developing a talented engineering team through significant technical and cultural change and fostering an inclusive, high-performing culture that supports innovation. You'll also shape and deliver our CRM and Marketing Engineering Strategy, embedding DevOps and Agile practices, strengthening platform resilience, and ensuring the customer voice drives what we build. If you're an engineering leader with CRM transformation experience in hybrid and cloud environments, and you've led and motivated teams through change, we would love for you to join our mission. What will I be doing? Leading the CRM and Marketing Engineering function to deliver reliable, efficient and high-quality CRM and marketing platforms. Leading the CRM Engineering team to deliver the priorities defined by the Head of Product Portfolio and the CRM Product Manager. Ensuring the team meets organisational needs by driving fast, high‑quality development, maintaining reliable environments, and supporting DevOps practices. Ensuring CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity. These platforms include: Migrating from Siebel to Salesforce (go-live May 2026). Marketing platforms currently include, but are not limited to: Adobe Campaign and Taxi for Email). Collaborating with the Head of Product Portfolio and the CRM and Marketing teams to deliver their priorities while ensuring strong governance, platform reliability, efficient delivery, and alignment with Engineering and Data strategies. Leading the team in transitioning from the legacy Siebel monolith to Salesforce and the future marketing platform, coaching them, maintaining morale, and developing the skills needed to ensure effective adoption of the new platforms. Collaborating with implementation partners to ensure the new platforms meet Cancer Research UK's needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long‑term dependency. Defining and delivering CRM and Marketing aspects of the Engineering Strategy. This will involve: Optimising delivery by improving throughput and quality, embedding DevOps tools and practices, and applying Agile methods. Continuously improving CRM and Marketing platform availability, stability, and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities. Line Management: Line-managing and leading the CRM Engineering team (c.5 direct

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