International Sales Assistant

Benefits

Additional Information

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. International Sales Assistant HOLLY HUNT Enterprises, Inc. Reports to: VP Showroom Sales + Operations Company Overview HOLLY HUNT is a sales and service organization, as well as designer and maker of high-end interior design furniture, lighting, textiles, leather, and rugs. HOLLY HUNT'S "to the trade" customers are interior designers and architects. POSITION PROFILE The International Sales Assistant will work closely with the International Sales Associates, partner showrooms, clients and corporate office to ensure the smooth processing and production of international orders. This role focuses on supporting international sales of the HOLLY HUNT collections by assisting these groups on their day-to-day inquiries. Primary Responsibilities Support the perfect execution of the day-to-day: quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues, for all HH Collection product lines for both USD & Euro Orders. Answer incoming phone calls and web inquiries Enter all new clients on customer card and send new client welcome packet to all new account holders Provide information on products, pricing, lead times, specifications, etc. Outreach/Prospect for new clients and territories Process and support the shipment of new client sample library requests Follow up on quotes and after sales follow up, nurturing existing relationships with consistent follow-up Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices to collect payments Assist in coordinating correct freight charges for client orders and ensuring ship-to information is complete; provide tracking updates as needed. Update approvals for CFAs/SFAs / DFAs Run weekly Order Status reports, manage open orders, update clients as needed, and review order hold reports Initiate customer service claims to Client First teams, organizing replacements/local repairs as needed and track through resolution, Complete and submit refund request forms for overpayments Provide and send sample/tear sheets and perform fabric shops as needed Assist with mailers and create eblasts Stay informed of new HH products and other general information of interest to customers Required Experience Bachelor's degree or equivalent work experience 1-2 years working in a retail, design, or showroom environment Excellent interpersonal and communication skills (written and verbal) Organized, detail-oriented and ability to multi-task Proficient in Microsoft Word/Excel/Outlook Work with clients or partner showrooms on the phone as needed Fluent in one of the following languages is a strong plus to fulfill the role: French, Italian, Spanish, Russian, German, Arabic Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. Compensation range for this role is $55,717.50 - $73,370.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates. This organization participates in E-Verify Employment Eligibility Veri