Business Value Consultant

About the role

Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities. This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon's platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments. Beyond individual deals, you will help define and operationalize Decagon's value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field. In this role, you will: Drive Strategic Deals Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification Build & Scale Value Frameworks Develop industry- and persona-specific value frameworks aligned to Decagon's core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning Operationalize Value-Based Selling Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market Cross-Functional Partnership Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle Your background looks something like this 6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles Proven experience partnering with Sales on complex enterprise deals and influencing outcomes Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers Familiarity with enterprise buying cycles and value-based selling methodologies Even better if you have Experience in SaaS, AI/ML, customer operations, or contact center ecosystems Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance Experience building or scaling a value engineering function in a high-growth company Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes Experience in regulated industries (financial services, healthcare, etc.)