Tech Support Engineer

Responsibilities

• As a CoE Support Engineer, your role will be to:
• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.
• Essential Qualifications:
• Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent
• Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Exceptional interpersonal skills and team-oriented mentality.
• Self-motivated, proactive, and customer-focused with a positive attitude.
• Ability to learn quickly and be inquisitive.
• Excellent written and oral communication skills.
• Comfortable working in a fast-paced, dynamic environment.
• Capability to interact effectively with people from diverse technical backgrounds.
• Availability for occasional travel to various customer sites regionally and worldwide.
• Desirable Qualifications:
• Proficiency in VB.NET, C#, HTML5 coding
• Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
• Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
• Basic understanding of control systems and PLC
• USA Benefits include:
• Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
• It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
• Find out more: aveva.com/en/about/careers/benefits/
• Hybrid working
• Hiring process
• Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
• Find out more: aveva.com/en/about/careers/hiring-process
• About AVEVA
• We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
• Find out more: aveva.com/en/about/careers/

Benefits

Additional Information

AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $82,400.00 - $137,300.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. Position: Tech Support Engineer Location: Lake Forest, California Employment type: Full-time regular- Hybrid

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