As a Senior Personal Banker, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
Day to day, you'll be:
Meeting and supporting customers via video banking from home or face to face in a branch
Conducting Financial Health checks and reviewing customer accounts
Identifying products and services that are right for our customers, helping them to make the most of their money and savings
Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
Completing outbound care calls to customers to grow and maintain the relationship
The skills you'll need
We'll also be looking for you to demonstrate:
Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
Excellent communication and interpersonal skills with a genuine interest in building relationships
Excellent planning and organisational skills
We also support and encourage applications from people who speak, or are learning to speak Welsh.
How we'll reward you
You'll join us on a competitive salary starting of £ 28,475 pro rata for the hours you work.
You'll also benefit from:
A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
A generous holiday entitlement of 36 days, pro rata for hours worked
A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
Your learning journey
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35
Job Posting Closing Date:
Job Posting Closing Date is not yet published.
Ways of Working:Office First
Benefits
Health insuranceFlexible schedule
Additional Information
Join us as a Senior Personal Banker in Swansea
You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
This job does not meet Skilled Worker visa sponsorship requirements
Royal Bank Of Scotland · Swansea