Customer Care Manager - Spain, Portugal, Italy (m/w/d)

About the role

Act as the primary point of contact for Spain , Portugal and I tal y - speaking customers, ensuring high-quality support and service. Support vacation replacement . Address customer e nquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information. Build and maintain strong relationships with customers, fostering loyalty and trust. Resolve customer issues promptly and effectively in collaboration with internal teams. Identify new business opportunities and support the Sales Representatives in qualifying leads and setting appointments. Promote new product ranges and ensure customers are informed of updates and promotions. Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and identify growth opportunities. Process customer orders from receipt to delivery, ensuring accuracy and efficiency. Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues. Track order status and proactively communicate updates to customers and Sales Representatives. Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services. Maintain accurate records in the CRM system, ensuring customer interactions and data are up-to-date. Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation. Suggest and implement system improvements to enhance service delivery and efficiency. Fluent in Spanish, Italian and English (written and spoken). Demonstrated expertise in customer service and sales support roles. Strong communication and interpersonal skills, with the ability to foster positive relationships. Excellent organi s ational and problem-solving abilities. Experience with CRM systems and proficiency in office tools such as Outlook, Excel, and Word. Experience with ERP systems, Dynamics 365 Business Central preferred . A proactive and motivated mindset with a commitment to delivering excellence. Ability to thrive under pressure and adapt to a fast-paced environment. Strong team player with the capacity to work independently when required .

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