Commercial Services Specialist II (Manheim)

About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere tha

Responsibilities

• Provide comprehensive support to numerous account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Commitment to providing excellent customer service required.

Requirements

• Minimum Requirements:
• High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Safe drivers needed; valid driver's license required.
• Preferred Requirements:
• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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