Duty Manager

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts
• Handle and resolve guest complaints and feedback in a professional and timely manner
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
• Ensure guest satisfaction and provide personalized service in line with hotel standards
• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
• Support emergency procedures and uphold safety and security protocols
• Supervise front-line colleagues and provide guidance as needed
• Review daily reports, handovers, and ensure proper documentation of incidents
• Maintain a strong presence in public areas, assisting guests and supporting staff
• Report any major incidents or service challenges to senior management
• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language

Additional Information

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Company Intel

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