Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc. , at the time of service.
Provide patients with initial assessment paperwork , evaluate for completion , and accept electronic forms into the EHR system .
Answering calls and provid ing patient support with miscellaneous inquires , payment related questions , release requests, etc.
Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
Assisting patients with s cheduling follow-up appointments, re scheduling a ppointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
Assisting patients with Vsee access , Patient Por t al, and navigate LifeStance website platforms
Answering emails and Patient Messages via Patient Portal and voicemails
Auditing the scheduler daily for appointment cleanup
Office upkeep and making sure common space is clean and clutter free
General office duties, such as sorting the office mail , scanning documents, and E faxes
Backup support to the Office Manager for the pre-appointment process es
All o ther office duties as assigned by the Office Lead
Requirements
High School Diploma or equivalent; Associate's degree preferred
2 years of customer service care experience; experience in healthcare is highly preferred
Prior knowledge of OSHA/HIPAA regulations would be advantageous
Ability to multitask
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
LifeStance is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#LI-LR1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview pro
Benefits
ROLE OVERVIEWCandidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette , and provide excellent customer service .Compensation : $20.00-21.00/hourLocation : 3401 Quebec Street Suite 7600, Denver, CO 80207Health insuranceDental insuranceVision insurance401(k)Remote work optionsEquity / stock optionsParental leave
Additional Information
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Lifestance · Denver-quebec St (co)