Build and maintain professional relationships with customers and internal stakeholders.
Support account management activities , including order processing and transaction coordination.
Perform high-volume data entry with accuracy and consistency.
Verify and validate data , resolving discrepancies proactively.
Provide product and technical support for transactions and service requests.
Coordinate with internal and external stakeholders to meet contractual and service standards.
Respond promptly to customer inquiries and resolve issues per service agreements.
Maintain accurate records, documentation, and reports.
Ensure confidentiality and data integrity at all times.
Assist and guide junior staff when required.
Requirements
Diploma or bachelor's degree in business , Logistics, Data Management, or related field.
1-3 years of relevant operational or data processing experience.
Strong attention to detail with accuracy under pressure.
Effective verbal and written English communication skills.
Proficiency in Microsoft Office; ERP/CRM knowledge is an advantage.
Strong critical thinking and problem-solving skills.
Ability to work extended hours when required.
Self-motivated and able to work independently or in a team.
Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
What moves you?
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Benefits
Vision insurance
Additional Information
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative to join our team based in Bayan Lepas, Penang .
Tollgroup · Bayan Lepas