Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns.
Review client accounts to provide updates regarding their subsidy programs as requested.
Prepare and send appropriate correspondence, as well as track responses.
Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units.
Client Services Specialist for the Division of Tenant & Owner Resources at Cityofnewyork
Participate in community outreach efforts to support Section 8 participation.
Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence.
Document and maintain case files and electronic records, preparing files as needed.
Attend mandatory training sessions.
Process annual and interim certifications.
Preferred skills
Excellent communication skills (both oral and written).
Call center experience is a plus.
Strong active listening skills.
Ability to work in a fast-paced environment.
Proficiency with computers and the ability to learn new software.
Strong time management and organizational skills.
Excellent troubleshooting abilities.
Bilingual skills are a plus.
Experience with Section 8 or other rental subsidy programs is a plus.
COMMUNITY ASSOCIATE - 56057
Qualification Requirements
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.
The City of New York is an inclusiv
Benefits
Health insuranceVision insurance
Additional Information
About The Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
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Your Team:
At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Cityofnewyork · New York City, NY