Montagehealth · Monterey, CAPrepare for this interview
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Welcome to Montage Health's application process! Job Description: The Family Care Manager (FCM) reports to the Assistant Director of Outpatient and is responsible for assessing the social and psychosocial needs of child and adolescent patients and their families who are experiencing complex psychiatric challenges. The FCM plays a key role in coordinating care and managing transitions within the Ohana system of care, including admissions, discharges, and movement between levels of treatment. Serving as a central point of navigation for families, the FCM helps patients and caregivers understand and address factors that may impact behavioral health, including legal, educational, financial, occupational, transportation, and insurance-related concerns. The FCM also facilitates referrals to appropriate community-based services and programs outside of Ohana when needed and maintains knowledge of effective local and regional resources to support families. In this role, the FCM builds collaborative relationships with external providers and organizations while also providing psychoeducation through individual support, groups, and workshops. As part of a multidisciplinary mental health team, the FCM collaborates closely with therapists, psychiatrists, and other behavioral health professionals by participating in clinical meetings and advocating for the needs, strengths, and barriers of the family system from a social work perspective. The FCM also performs additional duties as assigned to support high-quality patient care. Candidates must have strong interpersonal skills, communication skills, flexibility, curiosity, high energy, dedication and humility. All team members have the mission of Ohana at the forefront of every decision and engage in a culture of continuous learning and hard work. Team members maintain an unwavering commitment to family centered care and delivering quality outcomes. The Family Care Manager job family consists of two levels of professional, non-management roles: Unlicensed Family Care Manager and Licensed Family Care Manager.
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