Akido is seeking a Medical Assistant (MA) or Patient Care Technician (PCT) to join our care team supporting rideshare and gig economy workers in New York City. Reporting to the Director of Clinical Operations, this role is at the heart of our mission to deliver holistic, community-based care to underserved populations. You'll play a vital role in shaping a new model of healthcare-combining clinical support, patient advocacy, and community outreach. This is a fast-paced, start-up environment where you'll help innovate how care is delivered and make a direct impact on patients' lives.
Responsibilities
Assist with patient scheduling, intake, registration, and collection of vitals.
Support providers with exams, procedures, and basic care within scope of practice.
Deliver a warm, welcoming, and dignified patient experience.
Act as a healthcare advocate, ensuring patients understand their care plans and have access to resources.
Provide follow-up support, helping patients schedule appointments and navigate the healthcare system.
Use and provide feedback on EHR and digital patient management tools.
Test and implement new technologies to improve care delivery and workflows.
Travel across NYC's five boroughs with the mobile clinic to bring care directly to patients.
Maintain a safe, organized, and stocked mobile clinic environment.
Engage in outreach efforts at community events, building trust and awareness.
Collaborate with social workers, health navigators, and other care team members to deliver wraparound support.
Collect patient feedback and contribute to reporting to strengthen program impact.
Requirements
Required
High School Diploma or GED.
Certified Clinical Medical Assistant with Certified Phlebotomy Certificate OR certified Patient Care Technician.
Active New York State driver's license.
Up-to-date required vaccines for healthcare personnel.
Fluent in conversational and medical Spanish.
Comfortable using EHR systems, telehealth platforms, and digital tools.
Strong communicator with a proven track record as a punctual, flexible, collaborative team player.
Preferred
3 years of experience in the medical field.
Additional clinical experience (e.g., EMT, CNA, nursing student, medical student, or clinical scribe).
Familiarity with insurance reimbursement and billing.
Benefits
Health benefits including medical, dental, and vision401KLong-term disabilityLife insurancePaid Leave Program$55,000 - $68,000Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.Health insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock options
Additional Information
Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.
Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York.
Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B . More info at Akidolabs.com .
Akidolabs · NY