Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC.
Expert-level understanding of SIP , RTP , NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS,
SRTP, fraud preven8on)
Hands-on development experience with FreeSWITCH , Kamailio / OpenSIPs , and RTPEngine
Experience in designing carrier-grade telephony plaXorms serving millions of calls
Strong systems programming and debugging skills in C/C++
Strong troubleshooting skills, with experience using network monitoring and debugging tools .
Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure)
Excellent problem-solving, debugging, and performance tuning skills
To be successful, you must have hands-on experience in:
C/C++ development for real-time systems (not just architecture-active coding is required ).
VoIP protocols : SIP signaling, SDP negotiation, RTP/RTCP media handling.
Media servers : FreeSWITCH , Kamailio / OpenSIPS , or RTPEngine .
Carrier-grade telephony infrastructure : SBCs, NAT traversal (ICE/STUN/TURN), and securing voice traffic with TLS/SRTP.
Cloud contact center or CPaaS platforms , including PSTN/SIP trunking and global carrier integrations.
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of o
Benefits
Vision insurance
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
We are looking for a Sr Lead VOIP Engineer to lead the architecture and technical direction of our next - gen voice infrastructure. You'll be responsible for building carrier - grade systems with high availability, low latency, and global scalability - powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams.
Sprinklr · Ireland