Operations Director - Bridge Street

About the role

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we've spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions-we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen. Tanger team members are our most important asset, and we're proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together. In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Operations Director - Bridge Street This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies. About the Tanger Perks: Competitive salary Generous Suite of Medical, Dental, and Vision Benefits 401(k) match Paid PTO and Holidays Paid Volunteer Hours Team Member Paid Leave Programs Tuition Reimbursement Wellness Incentives Group Life and Disability Insurance Voluntary Benefits Team Member Discounts And more... How can you contribute to what we do? ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: The Operations Director will have overall accountability for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations. Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services. Assist General Manager in developing a comprehensive strategic business plan, budget, and 5-year capital plan that maximizes property NOI and enhances the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions, providing frequent updates to General Manager. Forecast property expenses, manage capital projects, prepare operational reports, assist with specialty leasing and marketing programs, and identify and resolve People & Culture issues in conjunction with company policies and under direction of General Manager. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI) and maintaining Tanger's high standards of performance at the property. Actively participate and maximize in profit center performance related to Short Term Leasing, Fixed CAM, Utilities, Waste Handling and Parking Services as applicable. Understand the operation and maintenance of all systems (including, but not limited to Lighting controls, electrical, irrigation controls, alarm, solar, etc.) and provide training on their use to team at site/center and other centers as assigned. Ensure restrooms, common areas and grounds are maintained within acceptable standards and provide additional training/guidance as required. Submit contracts and RFP's by following Tanger's Operations Policies to ensure successful completion of audits and to identify additional and new vendors to service the asset. Identify appropriate resources/vendors and obtain bids for repairs and capital expenditures. Responsible for leading procurement initiatives and reviewing associated invoices to ensure accuracy. Support enterprise initiatives related to sustainability efforts in reducing center's carbon footprint. Maximize energy efficiency programs while continually evaluating any potential rebate programs. Work closely with the Tanger Construction Department and Tenant Coordinator on all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion. Assist center of like size and geographic area with Capital Project, Operational Service Agreements, and Innovative Best Practices when assigned. Includes working with management team on review of scopes, bids, review contract, timeline, participate in walkthroughs/inspections and assisting onsite team in tracking project in project management. Employ and monitor performance of vendors and independent contractors to ensure quality, competency, and efficient operation within budget. Vendors/contractors may include: general maintenance contactors parking lot cleaner snow removal trash removal and landscaping, etc. Develop ongoing training program

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