Assistant Manager, Vaughan Mills

External

Canadiantirecorporation · Vaughan, On, Canada

Full-timeOn-siteToday

ComplianceLeadershipMentoringSpark

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About the role

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our reta

Responsibilities

Customer Service:

Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team

Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette

Achieve Net Promotor individual store targets.

Ensure Staff Onboarding is delivered to the company's expectation.

Become an Ambassador of Canadian Tire's Triangle Rewards Program

Provide continuous feedback and coaching to Store Teams using Store Force Reporting

Daily Huddles, and formal performance evaluation programs.

Store Operations:

Flawless execution of PHL's visual compliance standards, store maintenance and pricing standards

Effectively utilizes meet all store operating initiatives and directives according to required timelines.

Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication

Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Oversees preparation for annual inventories.

Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

Responsible for overall efficiency of store eComm business

Ensures all IT and store infrastructure is functional and built into daily processes

Training:

Coach and develop Department Managers and store staff, through setting expectations, communication, coaching, feedback, and ongoing support

Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team

Communicate in a clear and concise manner; leading effective Huddles /Meetings /Coaching sessions all while keeping team well informed of pertinent information

Hold team accountable to complete required training within time limits working with the Department Managers

Provide resolution for all customer concerns.

Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners

Leadership

Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.

Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

Follows the disciplinary process consistently and impartially

Promotes and maintains a positive and motivating work environment

Provides mentorship to teams and influences continuous growth

Assistant Manager, Vaughan Mills

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