Head of Business Operations - North America

About the role

Local Marketplace Health: Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions (e.g., increasing supply availability and/or quality, increasing user volumes and/or purchase frequency) in the right geographies Cross-Functional Projects: Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes, ensure delivery on critical project metrics, and keep stakeholders informed of progress Local Strategy: Develop, communicate, and operationalize strategies that help Too Good To Go North America achieve its goals Data-Driven Decision Making: Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business; ensure analytical and operational rigor in our reporting and processes Knowledge Sharing: Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization Business Planning: Support the development of operating forecasts and long-term business plans by partnering cross-functionally to model performance, identify key drivers, and inform strategic decision-making Leadership: Manage a small but mighty team of Business Operations Managers & Specialists (currently 3 FTEs), and show up as a key leader across the North American business We're looking for Significant work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company) An experienced people leader known for having honest, direct conversations to address performance and uphold a high standard Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally in a fast-moving environment Strong problem-solving and critical thinking skills Ownership mindset and proactive attitude to find and implement solutions for complex issues Ability to build deep, trust-based relationships and collaborate with local and global stakeholders across departments Inspiring, engaging, and motivating communicator - in person and online Strong data retrieval, analytics, data visualization, and presentation skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Proficient with Excel/Google Sheets and PowerPoint/Google Slides Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus Comfort with, and eagerness to use, AI tools to drive operational efficiency and speed up growth You are based in (or willing to relocate to) New York City

Benefits

Additional Information

At Too Good To Go , we have an ambitious mission: to inspire and empower everyone to fight food waste together. Through our marketplace app, we connect businesses that have unsold, surplus food with consumers who buy and enjoy it at ½ price or less. At Too Good To Go, you'll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world's food waste crisis. You'll lead an elite team to elevate our North American growth and collaborate daily with world-class minds - while doing work that's both high-impact and deeply meaningful. Your Mission We're looking for an exceptional Head of Business Operations to manage marketplace health and strategic projects across the US & Canada. As Head of Business Operations, you will surface areas for improvement and work cross-functionally to develop and execute tactics and processes to drive performance, down to the hyperlocal level. While you will report directly to the Associate Director of Strategy & Operations, you will be part of the North America Leadership Team and work closely with the Vice President of Operations.

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