AVP - Azure Cloud Application Support

About the role

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities/Responsibilities The role holder's primary objective is to play the role of the Investment application service owner on behalf of M&G Technology. This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements. As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding. We are seeking a "Lead Engineer" for Investment Run with the right blend of Software engineering, Application Support and domain knowledge to help us expand the remit of Application Support. There will be significant focus on working with outcome delivery managers, change managers, multiple change and run teams of technology partners to deliver the Investment Run objectives. Accountable and responsible for owning the activities related to Cloud Application Support. Accountable for driving Service Improvement within the Azure Cloud space. Accountable for working with various Platform leads, engineering team to drive enhanced stakeholder delight. Accountable to work as Cloud Application support team along with Application support team. Accountable to resolve the stakeholders queries for business critical Cloud Applications. Accountable to incorporate alerting and monitoring wherever missing. Accountable to work with various 3rd party Cloud Service providers to drive Service Improvements. Accountable for owning the issue end to end and take it towards closure. Accountable to provide 24x7 support for business critical applications. Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference. Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas) Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities. Lead solution design and presents to design forum for approval for any Service Improvement related items. Key Stakeholder Management Internal M&G Asset Management leadership M&G Plc Support Groups External Third Party teams Knowledge, Skills, Experience & Educational Qualification Knowledge & Skills (Key): Storage Accounts - Managing blob, file, queue, and table storage; troubleshooting access and performance issues. Azure Data Factory (ADF) - Monitoring and debugging pipelines, identifying failures, and optimizing performance. Logic Apps - Troubleshooting workflow failures, API connection issues. Function Apps - Debugging s

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