Customer Service Advocate - UMC Family Medicine at Orchard Park - UMC Physicians

About the role

Title: Customer Service Advocate - Full time Department: UMC Family Medicine at Orchard Park We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care-checking in patients, handling administrative tasks, and ensuring smooth operations. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals. Preferred Characteristics: - Goal oriented - Professional demeanor and appearance - Servant's heart - Punctual and dependable - Works with a sense of urgency Availability Requirements: - Ability to work 40 hours per week - 8AM-6PM Monday - Friday Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient. Our Vision: To be the best place to work and the best place to receive healthcare. Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include: - Paid Time Off - Sick Pay - Medical, Dental and Vision Insurance - Employer Paid Group Life and Voluntary Life Insurance - Short Term Disability Insurance - Long Term Disability (after 2 years of employment) - Critical Illness, Accident and Cancer Insurance - Health Care and Dependent Care Spending Accounts - 401K Retirement Plan with Company Match - Employee Assistance Program Note: Some benefits require an employee contribution to participate. Full Job Description: Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration. Essential Functions: Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, works to provide a friendly, calm and professional environment for a sick patient, their family and friends. Additional Responsibilities: Additional duties as assigned Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change. Minimum Qualifications: High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.